Lighthouse

Why Lighthouse

Lighthouse is a modern cloud-based reservation system that removes the barriers between software and business, allowing ferry-operators to focus on their core business.

Built for business

Lighthouse is a new travel and freight reservation system developed and designed for ease of use and flexibility. The system is made to be operated and used by true business users. No tech experts or data-loaders are required. The built-in functionality is rich and complete, but also possible to adapt to customer’s special needs.

Software as a Service

Lighthouse is a Software as a Service (SaaS) solution without substantial installation costs. You pay for what you use depending on volume and frequency.

Cloud based

Lighthouse is a fully scalable and future-proof cloud solution suitable for all sizes of ferry operators. The system is based on modern technology. The architecture is characterized by flexibility and ease of use with replaceable sub systems.

Time to market

We know how important time-to-market is. Lighthouse and our team is set-up to be able to go to live production within three months.

Our Team

We have worked with the ferry industry for a long time and are eager to support our customers, delivering quality and attention. Strengthening the business is always our first priority.

Business Process Freight

Extranet Booking

Lighthouse contains a booking client for partners that can be styled for each ferry operator.

Responsive Design

Built using Responsive Web Design and carefully designed to work on all devices, from desktop computer monitors to mobile phones.

Multileg

Ferry Systems can handle bookings with up to six legs. This powerful feature enables customers to plan, book and pay for trips spanning multiple destinations.

Multilingual Booking Dialog

All texts and descriptions in the system that is shown to the end user is easy to localize.

My Pages

From My Pages a customer can handle all his bookings (e.g., list, change and cancel bookings)

Onboard resources

Cabins, meals, lounges, WiFi etc. with support for media like images and videos.

Additional resources

Elplugs, Dangerous goods handling.

PDF documents

It is very easy to create and maintain design of PDF-documents in the system.

Payment

Lighthouse integrates with your payment provider for card payments, invoicing and direct bank payment.

Automatic Refund

Lighthouse has functionality to automatically calculate cancellation fees and if the customer is eligible for money back, the system could automatically perform a refund without manual work.

Call Center Booking

The Call Center Booking is made with productivity in mind.

Create bookings

The extended functionality in this dialogue offers the Call Centre staff great features for creating bookings for different markets and to add all products. Support for waiting list.

Search

Find any booking with ease by searching on company name, vehicle registration number, customer reference, route, date etc.

Adjust prices

Call Centre users with the right role can adjust prices

See events

As a customer adds or removes items from the cart and move through the various booking steps, all changes are recorded into our event log. Our detailed log shows every change (or event) of a booking at a any given point in time making it easier to track down issues and to better understand your customers. As the log is based on actual booking events, we can always guarantee a correct representation. E.g., “Driver details added”, “Dangerous goods added”, “length changed” etc.

Master data

Lighthouse has very powerful and still simple to use capabilities regarding master data

Passenger Setup

Rules for

Max number of dangerous goods units
Max number of passengers per certificate

Car deck Setup

Setup of length, height and width of lanes on car decks.

Rules for

Number of elplugs
Max number of unaccompanied vehicles (trailers, containers and trade vehicles)
Max number of vehicles per vehicle type
Max number of containers
Max number of trailers
Wide load conversion factor
Max number on boarding waiting list

Administration of users and roles

Flexible user access management. Manage who should have access to different functions withing the Backoffice application.

Pricing

Our pricing is simple to setup and start selling but also very advanced

Price agreements

Easy to setup agreements with prices based on vehicle type, route, date period, departure time, weekday, period, Accompanied/Unaccompanied etc.

Bonus agreements

Easy to setup bonus agreements where you can specify if the bonus should be paid to the company that has the booking or the parent company.

Exchange rates

Prices can either be administered in multiple currencies or administered in a single currency and automatically converted to the currency of the end user.

Hedged currencies

The system has support for hedged currencies where you can have different exchange rates for different time periods.

Customer data

Multiple contacts
Support for different contact types (region managers, purchase leaders etc.)
Support for different address types (invoice, office etc.)
Support for different payment types (e.g., cash, invoice)
Configured if customer could see prices
Configurable notification interval. Email of shipped units either once a day or for each departure
Price agreement. Customers without agreements will use a base agreement
Allotment agreement
A customer could use an agreement from a parent customer.
Parent customer can have a configurable commission for sales of sub customers
Invoice period
Language (for invoices and agreements)

Customer allotment agreements

Guaranteed allotment per route, date period, departure time
Minimum usage of allotment per route, date period, departure time

Check-in and boarding

Support to integrate with hardware to read number plates. The system will use dimensions for the same vehicle used on previous departures.

Supports easy payment handling for “show & go” customers.

Driver details Full support for routes that need to gather passport information. Passports can either be scanned or manually entered.

Support for waiting list for boarding.

Close of sailing

Manifests will be sent to authorities. Confirmations will be sent to those customers that want a confirmation for each departure. The system has built in functionality to send manifests with API, Secure FTP (SFTP) or Mail.

Technology

Architecture

Our event driven architecture gives you a complete audit log of everything that have happened in the system. That includes events for all master data, booking, customers etc.

Integration by design

Backend capabilities are exposed through an API, making creation of new clients a breeze. The booking and Backoffice dialogues all use the same API as any custom-built applications ensuring quality all the way.

Scalable

Lighthouse is really easy to scale out if needed.

Modularity

We’ve made development, deployment and hosting easy by splitting up parts of our system. Our system is divided into Applications, Modules and Sub-modules. Modules have their own data store and communicate with other modules with the same API as our clients. All of this to ensure a modularized system instead of a monolith.

Automated testing

Making sure our application works as expected is at the top of our list. We have both high-level integration tests as well as low level unit tests to ensure this. Tests run automatically as part of our continuous integration suite to unsure that quality is built in.

Additional Modules not in base package

Dangerous Goods handling

Integration with Exis API.

EDI interface

Edifact integration.

Active Directory integration

Authorize and/or authenticate with your current Active Directory.