Built for business

Lighthouse is a new travel and freight reservation system developed and designed for ease of use and flexibility. The system is designed to be operated and used by true business users. No tech experts or data-loaders are required. The built-in functionality is rich and complete, but also possible to adapt to customer’s special needs.

Software as a Service

Lighthouse is a Software as a Service (SaaS) solution without substantial installation costs. You pay for what you use depending on relevant factors such as volume of passengers and freight units.

Cloud based

Lighthouse is a fully scalable and future-proof cloud solution suitable for all sizes of ferry operators. The system is built with modern technology. The architecture is characterized by flexibility and ease of use with replaceable sub systems.

Time to market

We know how important time-to-market is. Lighthouse and our team are set-up to be able to go to live production within three months. We also know that changes and additions due to business or legal changes are completed within a short time.

Our Team

We have worked with the ferry industry for a long time and are eager to support our customers, delivering quality and attention. Strengthening our customer’s business is always our first priority.

Basic setup

Lighthouse has administration of basic entities like ports, routes, ferries, vehicle types, destinations etc.

Departures

Each departure uses a collection of configurations. It is very easy for a business user to create and update multiple departures.

Car decks

Car decks can be set up with several parameters. You can handle prices for diffrent markets. As well as dimension of lanes, capacity restictions for differents vehicle categories, dangerous goods restrictions, number of electric plugs, wide load conversion factors etc.

Passengers

Setting up passenger groups with different customer categories, like child and adult, is very easy. You can connect it with market specific base prices.

Cabins

The cabins are set up with total berths and total capacity per category. Each category contains any number of cabins that all have decknumber, section and a cabin number. There is also an option to set up an article where a customer can pay extra to chose a specific cabin.

Restaurants

Each restaurant have have any number of sittings and meals. Capacity can be set on either one or both. Meals are bookable by customers and can be set with or without price depending on the type of restaurant.

Seats

In the seat configuration there is administration of decks, seat categories and seat numbers. There is also an option to set up an article where a customer can pay extra to chose a specific seat.

Lounges

The lounges have a simple setup. Just a few properties are needed. Each lounch have capacity and prices.

Transfers

A transfer is connected to a port and is set up with a booking period. The transfer is bookable on each departure that matches. Choose if it is arriving to or departing from port and which weekdays its timetable is active. Timetables are based on transfer stops with a set distance in time from port. This generates a timetable automaticly.

Onboard extras

In the onboard extra configuration there is administration of onboard extras iike entrance to movies, parking etc.

Destination addons

It is easy to setup negotiated contracts for addons like entrance tickets, excursions etc. A contract will have all negotiated figures like purchase price, deposit fees, commission etc. The contracts will be used when calculating the price for the end customer.

Hotels

It is easy to setup hotels by adding your negotiated hotel contracts directly into the system. In the hotel contract, rules like age restictions for extra beds, supplements, max number of persons etc is entered The contracts will be used to present and make hotels bookable. All rules set up in the contracy will also be validated during the booking process.

Travel Customers

For travler customers, only basic data is stored in Lighthouse. A customer can login and get a list of all their current and past bookings.

Freight Customers

For freight customers, Lighthouse will store customer details that will be used in other parts of the system.

Here are some of the freight customer information that is stored in Lighthouse:

• Customer name and id
• Parent customer id (if a customer belongs to a group)
• Contact details of persons, may be multiple e.g. traffic leader, purchaser etc.
• Addresses
• Preferred language
• Credit or cash
• Payment terms and credit limits
• Optional agent details
• Configurable notification interval. Email of shipped units either once a day or for each departure
• Reference number validation rules
• Additional bookings allowed (above the block bookings) or not
• What to pay for and not, e.g. food, shop articles, cabin
• Additional services like taking trailers on-board
• Other specific options

Should a ferry operator have a separate CRM system, then some of the things above may be imported or collected from that system. Export from Lighthouse would have to be set up for statistical purposes.

Responsive Design

Built using Responsive Web Design to work on all devices, from mobile phones to desktop computer monitors.

Multilingual Booking Dialog

All texts and descriptions in the system that is shown to the end user is easy to translate to local languages.

My Pages

From “My pages” a customer can retrieve all his bookings. By choosing a booking the customer can change the booking, cancel or check-in.

Packaging

Support to dynamically set up and sell products like transports, mini-cruises, daytrips and hotel packages.

Onboard resources

Onboard resources like cabins, meals, lounges etc have support for media like images and videos.

Additional sales

Lighouse has support for additional services like cancellation Insurances (external provider or internal), travel Insurances, choose specific cabin number, WiFi, guaranteed seat etc.

Tickets

It is very easy to create and maintain design of PDF-documents like the ticket that is included in the reservation confirmation email.

Multileg

Lighthouse can handle bookings with up to six legs. This powerful feature enables customers to plan, book and pay for trips spanning multiple destinations.

Agent booking

Agent booking is supported from online travel agents or gateway providers using the industry standard FerryGateway protocol.

Card & direct bank Payment

Lighthouse integrates with your payment provider for card payments. In the test environments for Lighthouse there is integration with Nets or Adyen.

Invoicing

Lighthouse has support for Invoicing.

Loyalty system integration

Architecture

Lighthouse event driven architecture gives you a complete audit log of everything that have happened in the system. This includes events for all master data, booking, customers etc.

Integration by design

Backend capabilities are exposed through an API, making creation of new clients a breeze. The booking and Backoffice dialogues all use the same API as any custom built applications ensuring consistency all the way.

Communication

Support for communcation gateways with external parties like travel agents and gateway providers. Ferry Gateway is the standard protocol.

Scalable

Lighthouse handles the load with automatic scaling and load balancing.

Modularity

We have made development, deployment and hosting easy by splitting up parts of our system. Our system is divided into Applications, Modules and Sub-modules. Modules have their own data store and communicate with other modules with the same API as our clients. All of this to ensure a modularized system instead of a monolith.

Automated testing

Making sure our application works as expected is at the top of our list. We have both high-level integration tests as well as low level unit tests to ensure this. Tests run automatically as part of our continuous integration suite to ensure that quality is built in.